transport et livraison

The average delivery time for shipments within Metropolitan France is 3 to 6 business days, depending on the destination. No deliveries are made on Saturdays, Sundays, or public holidays. This timeframe may be shorter or longer depending on the delivery option selected. These delivery times are provided for informational purposes only and are not binding on us. No claims for compensation can be made against the Company.

We make every effort to meet the delivery times stated on our website. If the delivery time exceeds the stated delivery date by more than 30 days, the sales contract may be cancelled and you will be refunded. However, no compensation can be claimed if an item cannot be delivered due to an unforeseen production stoppage, strikes, accidents, natural disasters, supply shortages, or any other causes beyond our control.

All parcels are shipped Monday through Friday. Shipping partners are chosen based on the volume and weight of each order, and are specified during the order confirmation process.

Please note that when ordering multiple items, the delivery time for the longest item will apply. If you choose to order an item marked "Out of stock" or "being restocked," your entire order will be shipped as soon as all items in your order are received.

To track your order, please click here.

The average delivery time for shipments within Metropolitan France is 3 to 6 business days, depending on the destination. No deliveries are made on Saturdays, Sundays, or public holidays. This timeframe may be shorter or longer depending on the delivery option selected. These delivery times are provided for informational purposes only and are not binding on us. No claims for compensation can be made against the Company.

We make every effort to meet the delivery times stated on our website. If the delivery time exceeds the stated delivery date by more than 30 days, the sales contract may be cancelled and you will be refunded. However, no compensation can be claimed if an item cannot be delivered due to an unforeseen production stoppage, strikes, accidents, natural disasters, supply shortages, or any other causes beyond our control.

All parcels are shipped Monday through Friday. Shipping partners are chosen based on the volume and weight of each order, and are specified during the order confirmation process.

Please note that when ordering multiple items, the delivery time for the longest item will apply. If you choose to order an item marked "Out of stock" or "being restocked," your entire order will be shipped as soon as all items in your order are received.

We deliver to mainland France (excluding Corsica), as well as to Belgium , Germany , Spain and Portugal . The delivery times quoted are indicative and are given in working days .

Shipping is handled via Chronopost – Chrono 13. For mainland France (excluding Corsica) and Monaco, delivery is generally made the next day before 1 p.m. , Monday to Friday , excluding public holidays s.Pour For countries outside France (Belgium, Germany, Spain, Portugal), delivery times are longer than in France : shipping depends on the destination and postal code, and is only done on business days . We do not make any deliveries on weekends : no shipping or deliveries on Saturdays or Sundays . Similarly, we do not ship to Corsica .

As soon as your order is shipped, you will receive a tracking number to follow your package until delivery. Please carefully check your information before confirming your order, especially your full address and a reachable phone number , to avoid any delivery delays.

For large shipments, we use the services of Geodis. This carrier handles deliveries.up to 1 tonne, with a delivery madeat the foot of the door. After shipment, Geodis will contact you to arrange delivery:Appointments can be made via SMS, email or telephone.. It is therefore essential to provide information.a valid phone numberWhen placing the order.

Geodis delivery is available inFranceAnd inEurope. The indicative delivery times are2 to 5 business days in FranceAnd of5 to 8 business days in Europe.

Upon receiving your package, please check the condition of the products and packaging.Any reservations or complaints must be made within 48 hours of delivery.. After this period, no claims will be accepted..

Useful information:Contact the Geodis customer service department.:Geodis FAQ – Recipient contact

Geodis order tracking

https://espace-client.geodis.com/services/destinataires/#/fr/login

Mondial Relay makes every effort to ensure delivery of parcels within an average of 3 business days from collection for deliveries within mainland France. For international deliveries, the average delivery time is between 3 and 6 business days depending on the destination.

Delivery times may vary depending on the day and time the package is dropped off, its final destination, as well as any transport-related unforeseen circumstances beyond our control.

Parcels delivered via Mondial Relay are available at a Pickup Point® and/or Locker for a period of 5 calendar days. The customer is notified by email as soon as their parcel arrives at the Pickup Point® and has five (5) calendar days to collect it.

After this period, any parcel not collected or refused by the recipient will be automatically returned to the sender, to the initial drop-off Relay Point® or, where applicable, to the nearest Relay Point® and/or Locker.

If the package is not collected within the specified timeframe, the customer will be responsible for both the return shipping costs and the cost of reshipping. A new delivery can only be made after payment of these costs. The initial delivery charges are non-refundable if the package is not collected within the specified timeframe.

Customers are advised to check their emails regularly and ensure they can collect their package within 5 days of it being made available to avoid any unnecessary returns.

First, check the shipping confirmation email (and your spam folder), then check the tracking with your tracking number.

If your package was shipped via Colissimo or Chronopost and appears as "delivered" even though you haven't received anything, first check for possible delivery options: mailbox, doorstep, neighbor, concierge , etc. Then, contact us quickly : Chronopost requires the recipient to contact the sender (the online retailer) to open a claim/investigation.

If your delivery is scheduled via Geodis (delivery by appointment), check that you haven't received an SMS/email notification (these provide access to tracking and delivery information). If needed, you can also consult the Geodis help section "Goods never delivered".

In any case, if tracking is blocked or the delivery deadline has passed, contact our customer service department with your order number : we will open a shipping investigation and keep you informed. If the package is confirmed lost, we will offer reshipment or a refund, depending on your preference and availability.