Delivery delay
The average delivery times observed for delivery in Metropolitan France are 3 to 6 working days, depending on the destination of the shipment. No deliveries are made on Saturdays, Sundays and public holidays. This period can be shortened or extended depending on the delivery option chosen. These deadlines are given for information only and without commitment on our part, and cannot be the subject of a claim for compensation from the Company.
We make every effort to meet the delivery times announced on its site. If the delivery time exceeds the announced delivery date by more than 30 days, the sales contract may be terminated and you will be refunded. However, no compensation may be claimed if an item cannot be delivered: either following an unforeseen stoppage of production, or following strikes, accidents, natural disasters, impossibility of obtaining supplies or any other cause beyond our control.
All packages are sent Monday to Friday. The transport partners are chosen according to the volume and weight of each order, and are specified to you during the validation of the order.
Please note that when ordering several items, the delivery time to be taken into account is the longest. If you choose to order an article indicated "Out of stock" or "in replenishment", your entire order will then be sent to you upon receipt of all the articles making up your order.
Order preparations
We take the greatest care that your orders reach you quickly and in packaging that guarantees good protection during transport. Our e-commerce site is updated in real time at the stock level, which guarantees you delivery as soon as possible and in accordance with the indications provided during your order.
Orders are prepared as far as possible, within a maximum of 48 hours after validation of your order, during our opening days from Monday to Friday.
Deliveries are made to the address indicated when ordering, which can only be in the following geographical areas: Metropolitan France, Corsica, Monaco, Germany, Belgium, Netherlands, Luxembourg, Great Britain, Italy, Spain, Overseas .
All packages are sent Monday to Friday. The carrier partners are chosen according to the volume and weight of each order, and are specified to you during the validation of the order.
Deliveries are made against signature.
| Shipping from mainland France | Shipping from mainland France | Eshipping from overseas |
| To metropolitan France | 48h (2 working day) | 5 à 7 days |
| To Overseas | 5 à 7 days | 5 à 7 days |
| to the international | 4 à 8 days | 5 à 7 days |
| À l'intérieur des DOM et des collectivités territoriales d'Outre-mer(1) | 48h (2 working days) |
(1) DOM: Guadeloupe, Guyana, Martinique, Reunion and Mayotte. Overseas territorial communities: Saint-Barthélemy, Saint-Martin and Saint Pierre and Miquelon.
Deadlines are expressed in working days, that is to say from Monday to Saturday inclusive, except public holidays.
La Poste makes every effort to meet these delivery times. However, an incident beyond our control may cause a delay, for example in the event of exceptional bad weather or an incident specific to the shipment (damage due to insufficient packaging, illegible or incomplete address, etc.)
I still haven't received my package following my online purchase, what should I do?
First, check the package tracking on the site
For this, you must have the tracking number that the sender must be able to communicate to you. Only shipments made by Colissimo and So Colissimo benefit from online tracking
Between 1 and 2 business days late
Deadlines are respected but transport incidents are always possible, for example due to a vehicle breakdown, the occurrence of bad weather, due to a sorting error. In these situations, please be patient, we are doing everything we can to deliver your package quickly.
More than 4 working days since the parcel was sent
Such a delay is quite rare, but it is possible that your parcel has suffered from an incident requiring repair of its packaging or that it is not possible to deliver it (detachment of the label bearing the address, incorrect address written or incomplete, difficulties in accessing the address, etc.).
Alert our customer service, for example by using the online contact form. An investigation will be launched in the last site where the parcel was seen and in the one where it should then be. If an attempt to deliver your package has already been made, an investigation with the post office in your area will be launched to check whether your package has not been pending there.
If the package has been entrusted to La Poste services by the e-commerce site for more than 10 days, contact La Poste to continue the search, for this you can:
complete the online contact form
dial 3631 (free service + cost of a call), Monday to Friday from 8:30 a.m. to 7 p.m. and Saturday from 8:30 a.m. to 1 p.m. (excluding public holidays).
go to the post office closest to you
contact your sender who can make a search request to La Poste.Tout d’abord, consultez le suivi de colis sur le site
Pour cela, vous devez disposer du numéro de suivi que l’expéditeur doit pouvoir vous communiquer. Seuls les envois réalisés en Colissimo et So Colissimo bénéficient d’un suivi en ligne
Between 1 and 2 working days late
Delivery times are respected, but transport incidents are always possible, for example due to vehicle breakdowns, bad weather or sorting errors. In such cases, please be patient, as we will do our utmost to deliver your parcel as quickly as possible.
More than 4 working days since dispatch
Delays of this kind are rare, but it is possible that your parcel has suffered an incident requiring repairs to its packaging, or that it cannot be delivered (address label has come off, address is incorrectly written or incomplete, difficulties accessing the address, etc.).
Alert our customer service department, for example by using the online contact form. An investigation will be launched at the last site where the parcel was seen and at the next site where it should be. If an attempt has already been made to deliver your parcel, an inquiry will be made at your local post office to check whether your parcel has been put on hold there.
If the e-commerce site has entrusted the parcel to La Poste's services for more than 10 days, contact La Poste to continue the search:
fill in the online contact form
dial 3631 (free service + cost of a call), Monday to Friday 8.30am to 7pm and Saturday 8.30am to 1pm (excluding public holidays).
go to your nearest post office
contact your sender, who can request a search from La Poste.
Mondial Relay
Delivery to a collection point:
AVERAGE DELIVERY TIMES
Mondial Relay will do everything in its power to deliver parcels within 3 working days of collection for deliveries in mainland France. International deliveries take between 3 and 6 working days, depending on the destination.
Delivery times vary according to the day and time the parcel is dropped off, its destination and any transport contingency is beyond our control.
Storage time :
Packages are available in Point Relais® and/or Lockers for 8 calendar days.
Packages which have not been collected or which have been refused by the recipient at the end of the retention period will be returned to the Customer at the Point Relais® where they were dropped off (or, where applicable, at the nearest Point Relais® and/or Locker).
The Customer will be informed by email of the availability of his parcel in the drop-off Point Relais® (or, if applicable, in the nearest Point Relais® and/or Locker). The Customer will have eight (8) calendar days to collect the parcel.
If you do not collect your "Mondial Relay" parcel within this time, it will be returned to the sender and you will have to pay additional charges for a new delivery.
