Fast and Reliable Delivery | Chronopost - Colissimo

Delivery Times

The average delivery times observed for a delivery in Metropolitan France are 3 to 6 working days, depending on the destination of the shipment. No deliveries are guaranteed on Saturdays, Sundays and public holidays. This period may be shortened or extended depending on the delivery option chosen. These times are given for information purposes only and without commitment on our part, and cannot be the subject of a claim for compensation from the Company.

We make every effort to meet the delivery times announced on its site. If the delivery time exceeds the announced delivery date by more than 30 days, the sales contract may be terminated and you will be reimbursed. However, no compensation may be claimed if an item cannot be delivered: either following an unforeseen manufacturing stoppage, or following strikes, accidents, natural disasters, inability to obtain supplies or any other causes beyond our control.

All packages are sent from Monday to Friday. Carrier partners are chosen based on the volume and weight of each order, and are specified to you when you confirm your order.

Please note that when ordering multiple items, the delivery time to be taken into account is the longest one. If you choose to order an item marked "Out of stock" or "restocking", your entire order will then be sent to you upon receipt of all the items in your order.

Order preparation

We take the greatest care to ensure that your orders reach you quickly and in packaging that guarantees good protection during transport. Our E-commerce site is updated in real time at the stock level, which guarantees you delivery as soon as possible and in accordance with the instructions provided when you order.

Orders are prepared as far as possible, within a maximum of 48 hours after validation of your order, during our opening days from Monday to Friday.

Deliveries are made to the address indicated when ordering, which can only be in the following geographic areas: Metropolitan France, Corsica, Monaco, Germany, Belgium, Netherlands, Luxembourg, Great Britain, Italy, Spain, Overseas.

All packages are sent from Monday to Friday. Carrier partners are chosen based on the volume and weight of each order, and are specified to you when confirming the order.

Our carriers:

- Colissimo

Shipping from mainland France	Shipping from mainland France	Shipping from overseas
Towards mainland France	48h (2 working days)	5 to 7 days
Towards Overseas	5 to 7 days	5 to 7 days
Towards international	4 to 8 days	5 to 7 days
Within the DOMs and overseas territorial communities⁽¹⁾	48h (2 working days)

(1)DOM: Guadeloupe, Guyana, Martinique, Réunion and Mayotte. Overseas territorial communities: Saint-Barthélemy, Saint-Martin and Saint Pierre and Miquelon.

Deadlines are expressed inWorking days, that is to say from Monday to Saturday inclusive, except public holidays.

La Poste makes every effort to meet these delivery times. However, an incident beyond our control may cause a delay, for example in the event of exceptional bad weather or an incident specific to the shipment (damage due to insufficient packaging, illegible or incomplete address, etc.)

I still haven't received my package following my online purchase, what should I do ?

First, check the package tracking on the website

To do this, you must have the tracking number that the sender must be able to communicate to you. Only shipments made by Colissimo and So Colissimo benefit from online tracking.

Between 1 and 2 working days late

The deadlines are well respected but transport incidents are always possible, for example due to a vehicle breakdown, the occurrence of bad weather, due to a sorting error. In these situations, please be patient, we do everything possible to deliver your package quickly.

Beyond 4 working days since the package was sent

Such a delay is quite rare, but it is possible that your package has suffered an incident requiring repair of its packaging or that it is not possible to deliver it (detachment of the address label, poorly written or incomplete address, difficulties in accessing the address, etc.).

Alert our customer service, for example by using theonline contact form. An investigation will be launched at the last location where the package was seen and at the location where it should next be located. If an attempt has already been made to deliver your package, an investigation will be launched at your local post office to check whether your package has been placed on hold there.

If the package has been entrusted to the services of La Poste by the e-commerce site for more than 10 days, contact La Poste to continue the search, to do this you can:

fill theonline contact form
dial 3631 (free service + cost of a call), Monday to Friday from 8:30 a.m. to 7 p.m. and Saturday from 8:30 a.m. to 1 p.m. (excluding public holidays).
go to the post office nearest to you
contact your sender who can make a search request to La Poste.

-Chronopost

TIME LIMIT

Your packages are delivered the next day before 6 p.m. from Monday to Friday, except public holidays. Saturday delivery is possible as an option. For certain coastal islands and Corsica, the delivery time may be extended by one day. The day after public holidays, delivery can take place during the day without any commitment to a time limit.

WEIGHT

Maximum: 30kg

DIMENSIONS

Maximum: L ≤ 150 cm / L + 2 H + 2 l ≤ 300 cm
Minimum: 30 x 21 x 3 cm

GEOGRAPHIC COVERAGE

Your parcels are delivered to and from all of mainland France, including Corsica and Monaco.

PACKAGE HANDLING

Chronopost takes care of your parcels from Monday to Saturday morning.
Several solutions for professionals:

Regular scheduled collection or pick-up on request; the delivery person comes to collect the packages from your premises
Collection on Saturday on study
Drop off packages at a post office, Chronopost agency or Pickup relay (except Prêt-à-Expédier).

PLACE AND TIME LIMIT OF PROCEEDINGS

If the recipient is absent, your package will be held for 14 days at the post office or Chronopost agency or 7 days at a Pickup relay point.

- Mondial Relay

Delivery to collection point:

The average times observed

Mondial Relay will make every effort to deliver packages within 3 working days from collection for delivery in mainland France. For international deliveries, the time frame is 3 to 6 working days depending on the destination.

Delivery times vary depending on the day and time the package is dropped off, its destination and any transport issues are beyond our control.

Retention period:

Packages are available at Point Relais® and/or Lockers for 8 calendar days.

Packages that have not been collected or that have been refused by the recipient at the end of the retention period will be returned to the Customer at the Relay Point.^®drop-off point (or, where applicable, at the nearest Point Relais® and/or Locker).

The Customer will be informed by email when their package is available at the Relay Point.^®drop-off point (or, where applicable, at the nearest Point Relais® and/or Locker). The Customer will have eight (8) calendar days to collect it.

If you do not collect your "Mondial Relay" package within the allotted time, it will be returned to the sender and you will have to pay additional fees for a new delivery. Due to other terms, if you do not collect your package on time, you will have to pay fees for it to be resent and delivered again.

Secure payment

Tracked delivery

Products quality

Customer service

FAQ

Questions about Orders and Payments

1. How to place an order on your site?

• Select the products you wish to purchase, add them to your shopping cart, then follow the checkout process by entering your shipping and payment information.

2. What payment methods do you accept?

•We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other specific payment methods, such as bank transfers, Apple Pay or installment payments.

3. Can I change or cancel my order after I have placed it?

• You can modify or cancel your order within 24 hours of its validation, provided that it has not yet been shipped.

4. How do I use a discount code?

• Enter your discount code in the field provided during the checkout process, and the discount will be automatically applied to your order.

5. How can I get an invoice?

To download your invoice, follow these simple steps: 1. Go to your customer area on our store. 2. Go to the “History and details of my orders” section. 3. Select the desired order. 4. Download your invoice directly from this page.

Questions about Delivery

5. What are the delivery times?

• Delivery times vary depending on your location and the carrier selected. In general, here are the estimated times depending on the delivery method chosen:

• Relay point: 3 to 5 working days.

• Colissimo: 24 to 48 hours.

• Chronopost: 24 hours.

• DB Schenker: 5 to 7 working days.

Please note that it may occasionally happen, although this is rare, that delivery delays occur beyond our control, due to problems encountered by the carriers' networks. Should this occur, you will be informed by email.

6. Do you ship internationally?

• Yes, we offer shipping to multiple countries. Shipping costs and times vary depending on the destination country.

7. How can I track my order?

•For optimal order tracking, we recommend that you create a customer account in order to find all your information, however once your order has been shipped, even without having created an account you will receive an email with a tracking number that you can use to track your package online.

8. What happens if I am not at home when the delivery takes place?

If you are not there when the delivery is made, the carrier will leave a notice with instructions to collect your package or to schedule a new delivery. If the package is returned to us due to an incorrect address or if the package was not collected within the time frame specified by the carrier, additional charges may be applied for a new shipment.

8. I chose the withdrawal at the warehouse method, how does it work?

Once the order is finalized, we will contact you to offer you an appointment to come and collect your order from our warehouse.

Collections are by appointment only. Our warehouse is located in Serris in the 77.

Questions about Returns and Refunds

9. What is your return policy?

• You have 14 days from the date of receipt to return an item if it does not suit you. Items must be in their original condition, unused, and in their original packaging. Please note that for safety and hygiene reasons we do not take back perishable food products (such as dehydrated fruits or candied cherries). Thank you for your understanding.

10. How can I return a product?

unused and in its original packaging intact so that it can be put back into the sales circuit. Once the return is received and inspected, we will process the refund.

11. When will I receive my refund?

• Refunds are typically processed within 5-10 business days after your return is received and inspected.

12. Can I exchange an item?

• Yes, exchanges are possible for items of equivalent value. Contact our customer service to arrange an exchange. Return shipping costs are the customer's responsibility.

General Questions

13. How to create an account on your site?

Click “Create Account” at the top of our site, then follow the instructions to enter your personal information and create your account.

14. Can I place an order without creating an account?

Yes, it is possible to checkout as a guest. However, creating an account allows you to track your orders more easily and save your information for future purchases.

15. How to contact your customer service?

You can contact us by email at Contact@laboutiquedubarman.fr , by phone at 07.81.35.50.84 , or via our contact form available on the site.

16. Do you offer gift cards?

Yes, we offer gift cards that you can purchase online and email to the person of your choice.

17. Do you offer any promotions or special discounts?

Yes, sign up for our newsletter to receive information about our exclusive promotions and discounts.

Loyalty Program Questions

How does the loyalty program work?

Our loyalty program is designed to reward our regular customers. To be eligible, you must have a customer account and have made cumulative purchases totaling at least €300, regardless of the distribution of orders. It is not necessary to make a single purchase of €300, several orders can add up to reach this amount.

How are loyalty coupons calculated?

As soon as the cumulative amount of your orders reaches €300, you automatically benefit from a 5% discount on each product purchased. This discount is credited in the form of loyalty coupons on your customer account, in the “My rewards” section. For example, if you place an order of €100, a loyalty coupon of €5 will be added to your account.

How do I use my loyalty coupons?

You can use your loyalty coupons on your next orders:

• You can use your loyalty balance to cover the entire amount of your order if the balance is sufficient. • You can also deduct part of the amount of your order depending on the balance available on your account. The balance of your loyalty coupons will be automatically applied at checkout, according to your choice. You can check the balance of your coupons at any time in the “My rewards” section of your customer account.

How long are my loyalty coupons valid?

Loyalty coupons have a limited validity period. Remember to use them before they expire, visible in the “My rewards” section of your customer area.