The Pour

1. How to place an order on your site?

• Select the products you wish to purchase, add them to your shopping cart, then follow the checkout process by entering your shipping and payment information.

•We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other specific payment methods, such as bank transfers, Apple Pay or installment payments.

• You can modify or cancel your order within 24 hours of its validation, provided that it has not yet been shipped.

• Enter your discount code in the field provided during the checkout process, and the discount will be automatically applied to your order.

5. How can I get an invoice?

To download your invoice, follow these simple steps: 1. Go to your customer area on our store. 2. Go to the “History and details of my orders” section. 3. Select the desired order. 4. Download your invoice directly from this page.

5. What are the delivery times?

• Delivery times vary depending on your location and the carrier selected. In general, here are the estimated times depending on the delivery method chosen:

• Relay point: 3 to 5 working days.

• Colissimo: 24 to 48 hours.

• Chronopost: 24 hours.

• DB Schenker: 5 to 7 working days.

Please note that it may occasionally happen, although this is rare, that delivery delays occur beyond our control, due to problems encountered by the carriers' networks. Should this occur, you will be informed by email.

6. Do you ship internationally?

• Yes, we offer shipping to multiple countries. Shipping costs and times vary depending on the destination country.

7. How can I track my order?

•For optimal order tracking, we recommend that you create a customer account in order to find all your information, however once your order has been shipped, even without having created an account you will receive an email with a tracking number that you can use to track your package online.

8. What happens if I am not at home when the delivery takes place?

If you are not there when the delivery is made, the carrier will leave a notice with instructions to collect your package or to schedule a new delivery. If the package is returned to us due to an incorrect address or if the package was not collected within the time frame specified by the carrier, additional charges may be applied for a new shipment.

8. I chose the withdrawal at the warehouse method, how does it work?

Once the order is finalized, we will contact you to offer you an appointment to come and collect your order from our warehouse.

Collections are by appointment only. Our warehouse is located in Serris in the 77.

9. What is your return policy?

• You have 14 days from the date of receipt to return an item if it does not suit you. Items must be in their original condition, unused, and in their original packaging. Please note that for safety and hygiene reasons we do not take back perishable food products (such as dehydrated fruits or candied cherries). Thank you for your understanding.

10. How can I return a product?

unused and in its original packaging intact so that it can be put back into the sales circuit. Once the return is received and inspected, we will process the refund.

11. When will I receive my refund?

• Refunds are typically processed within 5-10 business days after your return is received and inspected.

12. Can I exchange an item?

• Yes, exchanges are possible for items of equivalent value. Contact our customer service to arrange an exchange. Return shipping costs are the customer's responsibility.

13. How to create an account on your site?

Click “Create Account” at the top of our site, then follow the instructions to enter your personal information and create your account.

14. Can I place an order without creating an account?

Yes, it is possible to checkout as a guest. However, creating an account allows you to track your orders more easily and save your information for future purchases.

15. How to contact your customer service?

You can contact us by email at [email protected] , by phone at 07.81.35.50.84 , or via our contact form available on the site.

16. Do you offer gift cards?

Yes, we offer gift cards that you can purchase online and email to the person of your choice.

17. Do you offer any promotions or special discounts?

Yes, sign up for our newsletter to receive information about our exclusive promotions and discounts.

How does the loyalty program work?

Our loyalty program is designed to reward our regular customers. To be eligible, you must have a customer account and have made cumulative purchases totaling at least €300, regardless of the distribution of orders. It is not necessary to make a single purchase of €300, several orders can add up to reach this amount.

How are loyalty coupons calculated?

As soon as the cumulative amount of your orders reaches €300, you automatically benefit from a 5% discount on each product purchased. This discount is credited in the form of loyalty coupons on your customer account, in the “My rewards” section. For example, if you place an order of €100, a loyalty coupon of €5 will be added to your account.

How do I use my loyalty coupons?

You can use your loyalty coupons on your next orders:

• You can use your loyalty balance to cover the entire amount of your order if the balance is sufficient. • You can also deduct part of the amount of your order depending on the balance available on your account. The balance of your loyalty coupons will be automatically applied at checkout, according to your choice. You can check the balance of your coupons at any time in the “My rewards” section of your customer account.

How long are my loyalty coupons valid?

Loyalty coupons have a limited validity period. Remember to use them before they expire, visible in the “My rewards” section of your customer area.