Privacy Policy

Privacy Policy:

Last updated: September 10, 2024

This Privacy Policy describes how La boutique du barman (the “Site”, “we”, “us” or “our”) collects, uses and discloses your personal information when you visit, use our services or make a purchase from https://www.laboutiquedubarman.fr/en/ (the “Site”) or otherwise communicate with us about the Site (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to the user of the Services, whether you are a customer, a visitor to the Site or any other person whose information is collected in accordance with this Privacy Policy.

Please read this privacy policy carefully.

Changes to this Privacy Policy:

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other action required by applicable law.

How we collect and use your personal information

To provide the Services, we collect personal information about you from a variety of sources, as described below. The information we collect and use varies depending on how you interact with us. In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What personal information we collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information,” we are referring to information that identifies you, relates to you, describes you, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information we collect directly from you

Information you submit directly to us through our Services may include:

• Contact details, such as your name, address, telephone number and email address.

• Order information, such as your name, billing address, shipping address, payment confirmation, email address, and phone number.

• Account information, such as your username, password, security questions and other information used for security purposes.

• Shopping information, such as items you view, put in your shopping cart, saved in your account (loyalty points, reviews, referrals or gift cards), or purchases made.

• Customer support information, including information you choose to include in your communications with us, such as by sending a message through the Services.

Certain features of the Services may require you to provide certain information about yourself directly to us. You can choose not to provide this information, but doing so may prevent you from using or accessing certain features.

Information We Collect About Your Usage

We may also automatically collect certain information regarding your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access our Site and use your account, including information about your device, browser, network connection, IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

• Companies that support our Site and Services, such as Prestashop.

• Our payment providers, who collect payment information (e.g., bank account number, credit or debit card information, billing address) to process your payment and fulfill your orders.

• When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this privacy policy.

How we use your personal information

• Providing Products and Services. We use your personal information to provide the Services to you, including processing your payments, fulfilling your orders, sending account-related notifications, creating and managing your account, arranging for shipping, facilitating returns and exchanges, and other features related to your account.

• Marketing and Advertising. We may use your personal information for marketing and promotional purposes, including to send you communications by email, SMS or postal mail, and to show you advertisements on our Site and other websites.

• Security and fraud prevention. We use your personal information to detect, investigate or take action against possible fraudulent, illegal or malicious activities.

• Communication and Service Improvement. We use your personal information to provide you with customer support and improve our Services.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies we use in connection with Shopify, see Shopify's Cookie Policy. Cookies help us improve our Services and better understand how users interact with our Site.

How we disclose personal information We may disclose your personal information to third parties in the following circumstances:

• With vendors or third parties who perform services on our behalf (e.g. IT management, payment processing, data analysis).

• With business and marketing partners to provide services and advertise.

• With our affiliates or within our group of companies.

• In the event of a business transaction such as a merger or bankruptcy.

• To comply with legal obligations or protect our rights and those of our users.

User Rights Depending on your place of residence,

You may have certain rights regarding your personal information, such as the right to access, delete, correct, port, or object to the sale or sharing of your data. You can also manage your communication preferences and unsubscribe from promotional emails at any time.

Children's Data

The Services are not directed to children and we do not knowingly collect personal information from children.

Security and retention of your information

We implement measures to protect your personal information, but no security system is perfect. We retain your personal information for as long as necessary to fulfill the purposes of this privacy policy or to comply with our legal obligations.

Contact

If you have any questions regarding this privacy policy or if you wish to exercise your rights, you can contact us at the following address: Contact@laboutiquedubarman.fr or at the following address: Sarl Cocktailshows: 7 av Christian Doppler BAT AN°36 77700 Serris

Secure payment
Secure payment
Tracked delivery
Tracked delivery
Products quality
Products quality
Customer service
Customer service

FAQ

Questions about Orders and Payments

1. How to place an order on your site?

• Select the products you wish to purchase, add them to your shopping cart, then follow the checkout process by entering your shipping and payment information.

2. What payment methods do you accept?

•We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other specific payment methods, such as bank transfers, Apple Pay or installment payments.

3. Can I change or cancel my order after I have placed it?

• You can modify or cancel your order within 24 hours of its validation, provided that it has not yet been shipped.

4. How do I use a discount code?

• Enter your discount code in the field provided during the checkout process, and the discount will be automatically applied to your order.

5. How can I get an invoice?

To download your invoice, follow these simple steps: 1. Go to your customer area on our store. 2. Go to the “History and details of my orders” section. 3. Select the desired order. 4. Download your invoice directly from this page.

Questions about Delivery

5. What are the delivery times?

• Delivery times vary depending on your location and the carrier selected. In general, here are the estimated times depending on the delivery method chosen:

• Relay point: 3 to 5 working days.

• Colissimo: 24 to 48 hours.

• Chronopost: 24 hours.

• DB Schenker: 5 to 7 working days.

Please note that it may occasionally happen, although this is rare, that delivery delays occur beyond our control, due to problems encountered by the carriers' networks. Should this occur, you will be informed by email.

6. Do you ship internationally?

• Yes, we offer shipping to multiple countries. Shipping costs and times vary depending on the destination country.

7. How can I track my order?

•For optimal order tracking, we recommend that you create a customer account in order to find all your information, however once your order has been shipped, even without having created an account you will receive an email with a tracking number that you can use to track your package online.

8. What happens if I am not at home when the delivery takes place?

If you are not there when the delivery is made, the carrier will leave a notice with instructions to collect your package or to schedule a new delivery. If the package is returned to us due to an incorrect address or if the package was not collected within the time frame specified by the carrier, additional charges may be applied for a new shipment.

8. I chose the withdrawal at the warehouse method, how does it work?

Once the order is finalized, we will contact you to offer you an appointment to come and collect your order from our warehouse.

Collections are by appointment only. Our warehouse is located in Serris in the 77.

Questions about Returns and Refunds

9. What is your return policy?

• You have 14 days from the date of receipt to return an item if it does not suit you. Items must be in their original condition, unused, and in their original packaging. Please note that for safety and hygiene reasons we do not take back perishable food products (such as dehydrated fruits or candied cherries). Thank you for your understanding.

10. How can I return a product?

unused and in its original packaging intact so that it can be put back into the sales circuit. Once the return is received and inspected, we will process the refund.

11. When will I receive my refund?

• Refunds are typically processed within 5-10 business days after your return is received and inspected.

12. Can I exchange an item?

• Yes, exchanges are possible for items of equivalent value. Contact our customer service to arrange an exchange. Return shipping costs are the customer's responsibility.

General Questions

13. How to create an account on your site?

Click “Create Account” at the top of our site, then follow the instructions to enter your personal information and create your account.

14. Can I place an order without creating an account?

Yes, it is possible to checkout as a guest. However, creating an account allows you to track your orders more easily and save your information for future purchases.

15. How to contact your customer service?

You can contact us by email at Contact@laboutiquedubarman.fr , by phone at 07.81.35.50.84 , or via our contact form available on the site.

16. Do you offer gift cards?

Yes, we offer gift cards that you can purchase online and email to the person of your choice.

17. Do you offer any promotions or special discounts?

Yes, sign up for our newsletter to receive information about our exclusive promotions and discounts.

Loyalty Program Questions

How does the loyalty program work?

Our loyalty program is designed to reward our regular customers. To be eligible, you must have a customer account and have made cumulative purchases totaling at least €300, regardless of the distribution of orders. It is not necessary to make a single purchase of €300, several orders can add up to reach this amount.

How are loyalty coupons calculated?

As soon as the cumulative amount of your orders reaches €300, you automatically benefit from a 5% discount on each product purchased. This discount is credited in the form of loyalty coupons on your customer account, in the “My rewards” section. For example, if you place an order of €100, a loyalty coupon of €5 will be added to your account.

How do I use my loyalty coupons?

You can use your loyalty coupons on your next orders:

• You can use your loyalty balance to cover the entire amount of your order if the balance is sufficient. • You can also deduct part of the amount of your order depending on the balance available on your account. The balance of your loyalty coupons will be automatically applied at checkout, according to your choice. You can check the balance of your coupons at any time in the “My rewards” section of your customer account.

How long are my loyalty coupons valid?

Loyalty coupons have a limited validity period. Remember to use them before they expire, visible in the “My rewards” section of your customer area.